What is the editions?

Enterprise, Performance, Unlimited, Developer with Foundations or Agentforce 1.

What is the employee agent channels?

Agentforce panel in Lightning Experience, Slack, Salesforce mobile app.

Interacting user's permissions, sharing and field-level security.

EinsteinServiceAgent User, Einstein Agent license and profile.

Minimal; expand with least privilege.

Agent runs as the logged-in site user.

Einstein Generative AI turned on first.

Manage AI Agents, which grants org-wide management of all agents.

Agentforce use cases, trust and agent permissions | Platform Administrator Study Guide

Fact	Detail	Source
Editions	Enterprise, Performance, Unlimited, Developer with Foundations or Agentforce 1	Agent Types (opens in a new tab)
Employee agent channels	Agentforce panel in Lightning Experience, Slack, Salesforce mobile app	Employee Agent Considerations (opens in a new tab)
Employee agent data access	Interacting user's permissions, sharing and field-level security	Einstein Trust Layer (opens in a new tab)
Service agent runs as	EinsteinServiceAgent User, Einstein Agent license and profile	Service Agent Access (opens in a new tab)
Agent user default access	Minimal; expand with least privilege	Service Agent Access (opens in a new tab)
Authenticated Experience Cloud customer	Agent runs as the logged-in site user	Service Agent Access (opens in a new tab)
Enable prerequisite	Einstein Generative AI turned on first	Enable Agentforce (opens in a new tab)
Permission to enable and build	Manage AI Agents, which grants org-wide management of all agents	Enable Agentforce (opens in a new tab)Agent Types (opens in a new tab)
Zero data retention	Third-party LLMs don't store or train on your data	Einstein Trust Layer (opens in a new tab)
Audit trail	Prompts, responses and trust signals stored in Data 360	Einstein Trust Layer (opens in a new tab)
Data masking and agents	Disabled for agents to improve performance and accuracy	Employee Agent Considerations (opens in a new tab)Data Masking Limitations (opens in a new tab)
Topics renamed	Called subagents from April 2026, same functionality	Subagents (opens in a new tab)