AI and Agentforce
Certifications
Build, ground, and deploy agents on the platform
Agentforce is the fastest-moving area of the Salesforce certification programme. These exams cover prompt engineering, grounding and retrievers in Data 360, agent topics and actions, testing, and observability, and their outlines change more often than any other track.
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Which AI and Agentforce certification should I start with?
Agentforce Specialist is the core credential and has no prerequisite. If you already hold Platform Administrator, the Agentforce Sales or Service Consultant exams apply the same ideas inside a specific cloud.
Which AI and Agentforce certifications are there?
4 certifications sit in this track, ordered foundational first.
Agentforce Sales Consultant
formerly Salesforce Certified Sales Cloud Consultant
Requires Platform Administrator
Sales Cloud implementation plus the Agentforce selling features, renamed from Sales Cloud Consultant in July 2026.
60 questions·105 min·73% to pass
304 reviewed practice questions
Agentforce Service Consultant
formerly Salesforce Certified Service Cloud Consultant
Requires Platform Administrator
Contact centre design end to end, renamed from Service Cloud Consultant in July 2026, with the highest passing score on the ladder.
60 questions·105 min·78% to pass
304 reviewed practice questions
Agentforce Specialist
formerly Salesforce Certified AI Specialist
The core AI credential: prompt engineering, grounding with Data 360 retrievers, agent topics and actions, testing, and observability.
60 questions·105 min·72% to pass
288 reviewed practice questions
Data Cloud Consultant
Ingestion, identity resolution, segmentation, and activation, and the data foundation most Agentforce work depends on.
Practice exam in development
What is on each AI and Agentforce exam?
Official exam outline sections and their weights. CertifyForce draws practice questions in these same proportions, so a practice score means something.
Agentforce Sales Consultant
Official exam guide- Sales Lifecycle20%
- Consulting and Implementation Strategies25%
- Practical Application of Agentforce Sales Expertise24%
- Data Management18%
- Predictive and Generative AI13%
Agentforce Service Consultant
Official exam guide- Industry Knowledge12%
- Implementation Strategies12%
- Agentforce Service Solution Design15%
- Knowledge Management12%
- Intake and Interaction Channels13%
- Case Management13%
- Contact Center Analytics13%
- Integrations10%
Agentforce Specialist
Official exam guide- Prompt Engineering20%
- Data 360 Fundamentals20%
- AI Agents35%
- Testing, Deployment, and Maintenance10%
- Governance and Observability10%
- Multi-Agent Orchestration5%
Data Cloud Consultant
Official exam guide- Data Cloud Overview18%
- Data Cloud Setup and Administration12%
- Data Ingestion and Modeling20%
- Identity Resolution14%
- Segmentation and Insights18%
- Act on Data18%
Which certifications fit other Salesforce roles?
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