# CertifyForce: Salesforce certification reference

> Human-reviewed Salesforce certification practice exams and study paths, written to the current official Salesforce exam outlines.

This single document holds everything CertifyForce publishes about the 13 Salesforce certifications it covers: the official credential name, any former name, level, prerequisite, exam facts, the complete official exam outline with every section weight and objective, and the number of reviewed practice questions available. 6 of those certifications have a curated question bank. Every question in a bank is written by hand to the current official Salesforce exam outline and verified against Salesforce documentation by a human reviewer before it is published. A full mock exam draws 60 questions with 105 minutes on the clock, weighted to match the official section proportions of the real exam, and any single exam section can be drilled on its own. None of it is braindump or recycled exam content: the questions are original scenarios. There are 1,810 reviewed questions across all banks today.

Exam facts were last verified against the official Salesforce exam guides in July 2026. This document was last updated September 2026. Where a number is not shown it is not published in verified data here — follow the linked official exam guide instead of assuming.

Several credentials were renamed through 2025 and 2026 as the Salesforce programme moved toward Agentforce: Administrator is now Platform Administrator, Platform Developer I is now Platform Developer, AI Specialist is now Agentforce Specialist, and Sales Cloud Consultant and Service Cloud Consultant are now Agentforce Sales Consultant and Agentforce Service Consultant.

## Certifications at a glance

| Certification | Level | Prerequisite | Questions | Minutes | Passing score | Reviewed questions |
| --- | --- | --- | --- | --- | --- | --- |
| Platform Administrator | Foundational | None | 60 | 105 | 68% | 308 |
| Agentforce Specialist | Intermediate | None | 60 | 105 | 72% | 288 |
| Platform Developer I | Intermediate | None | 60 | 105 | 68% | 312 |
| Platform Developer II | Advanced | Platform Developer | 60 | 120 | 70% | In development |
| Agentforce Sales Consultant | Intermediate | Platform Administrator | 60 | 105 | 73% | 304 |
| Agentforce Service Consultant | Intermediate | Platform Administrator | 60 | 105 | 78% | 304 |
| Business Analyst | Intermediate | None | 60 | 105 | 72% | 294 |
| Data Cloud Consultant | Intermediate | None | — | — | — | In development |
| Integration Architect | Advanced | None | — | — | — | In development |
| Platform User Experience Designer | Intermediate | None | — | — | — | In development |
| Identity and Access Management Architect | Advanced | None | — | — | — | In development |
| Marketing Cloud Engagement Administrator | Intermediate | None | — | — | — | In development |
| JavaScript Developer I | Intermediate | None | — | — | — | In development |

## Certifications by job role

### Salesforce Administrator

Configure, secure, and run a Salesforce org.

Administrators own the org: users and permissions, objects and fields, automation, reports, and now the Agentforce settings that sit on top of all of it. The Platform Administrator credential is the most common first Salesforce certification and the prerequisite for most consultant tracks.

**Where to start:** Start with Platform Administrator. It has no prerequisite, it unlocks the consultant credentials, and roughly a fifth of its 2026 outline is automation and Agentforce, which carries directly into the AI tracks.

- Salesforce Platform Administrator: The standard first Salesforce certification, and the prerequisite for both Agentforce consultant exams.

Page: https://certifyforce.com/salesforce-certifications/administrator

### Salesforce Developer

Build on the platform with Apex, LWC, and the API.

Developer credentials test Apex, Lightning Web Components, the data model, governor limits, testing, and deployment. They assume you can read and reason about code rather than just configure declaratively.

**Where to start:** Take Platform Developer first. Platform Developer II builds directly on it and is meaningfully harder, and JavaScript Developer is a parallel track worth adding if you spend most of your time in the front end.

- Salesforce JavaScript Developer I: Front-end focused and mostly framework-agnostic JavaScript, useful alongside the platform developer track.
- Salesforce Platform Developer I: The core developer credential: Apex, Lightning Web Components, the data model, testing, and deployment.
- Salesforce Platform Developer II: Advanced Apex, asynchronous processing, and integration for developers who already hold Platform Developer.

Page: https://certifyforce.com/salesforce-certifications/developer

### Salesforce Consultant

Design and deliver cloud solutions for customers.

Consultant exams are judgment exams. They give you a customer scenario and ask what you should recommend, so they reward implementation experience and discovery skills more than feature recall. Most require the Platform Administrator credential first.

**Where to start:** Earn Platform Administrator first, since the Agentforce Sales and Service Consultant exams require it. Pick the cloud you actually implement; the Service Consultant exam has the highest passing score on the ladder at 78%.

- Salesforce Agentforce Sales Consultant: Sales Cloud implementation plus the Agentforce selling features, renamed from Sales Cloud Consultant in July 2026.
- Salesforce Agentforce Service Consultant: Contact centre design end to end, renamed from Service Cloud Consultant in July 2026, with the highest passing score on the ladder.
- Salesforce Data Cloud Consultant: Ingestion, identity resolution, segmentation, and activation, and the data foundation most Agentforce work depends on.

Page: https://certifyforce.com/salesforce-certifications/consultant

### AI and Agentforce

Build, ground, and deploy agents on the platform.

Agentforce is the fastest-moving area of the Salesforce certification programme. These exams cover prompt engineering, grounding and retrievers in Data 360, agent topics and actions, testing, and observability, and their outlines change more often than any other track.

**Where to start:** Agentforce Specialist is the core credential and has no prerequisite. If you already hold Platform Administrator, the Agentforce Sales or Service Consultant exams apply the same ideas inside a specific cloud.

- Salesforce Agentforce Sales Consultant: Sales Cloud implementation plus the Agentforce selling features, renamed from Sales Cloud Consultant in July 2026.
- Salesforce Agentforce Service Consultant: Contact centre design end to end, renamed from Service Cloud Consultant in July 2026, with the highest passing score on the ladder.
- Salesforce Agentforce Specialist: The core AI credential: prompt engineering, grounding with Data 360 retrievers, agent topics and actions, testing, and observability.
- Salesforce Data Cloud Consultant: Ingestion, identity resolution, segmentation, and activation, and the data foundation most Agentforce work depends on.

Page: https://certifyforce.com/salesforce-certifications/ai-agentforce

### Business Analyst and Designer

Turn business needs into requirements and usable design.

These credentials sit between the business and the build. They test discovery, stakeholder collaboration, process mapping, requirements and user stories, and human-centred design, rather than configuration depth.

**Where to start:** Business Analyst has no prerequisite and is the more widely recognised of the two. Be aware it carries a 72% passing score, one of the heaviest on the ladder, and almost none of it is product trivia.

- Salesforce Business Analyst: Discovery, requirements, process mapping, and user stories, with almost no configuration trivia.
- Salesforce Platform User Experience Designer: Human-centred design, discovery, declarative design tooling, and the Salesforce Lightning Design System.

Page: https://certifyforce.com/salesforce-certifications/business-analyst-designer

### Salesforce Architect

Design systems that scale, integrate, and stay secure.

Architect credentials test design trade-offs at scale: integration patterns, large data volumes, identity and access, sharing and visibility. They assume several years of delivery experience behind them.

**Where to start:** Come to these after a developer or consultant credential and real delivery work. Integration Architect and Identity and Access Management Architect are both designed for people who have already made these decisions in production.

- Salesforce Identity and Access Management Architect: Single sign-on, identity providers, OAuth flows, and access design for complex orgs.
- Salesforce Integration Architect: Integration patterns, API choices, and the trade-offs behind connecting Salesforce to everything else.

Page: https://certifyforce.com/salesforce-certifications/architect

### Marketer

Run campaigns and journeys in Marketing Cloud.

Marketing credentials cover Marketing Cloud Engagement: subscriber data, journeys, email sends and deliverability, automations, and the administration behind them.

**Where to start:** Marketing Cloud Engagement Administrator is the entry point for the Marketing Cloud track and stands on its own, separate from the core platform ladder.

- Salesforce Marketing Cloud Engagement Administrator: Subscriber data, sends and deliverability, automations, and Marketing Cloud Engagement administration.

Page: https://certifyforce.com/salesforce-certifications/marketer

## Certification reference

### Salesforce Platform Administrator

Focused on managing and configuring a Salesforce org, maintaining users, data, security, and automation.

- Practice exam page: https://certifyforce.com/salesforce-platform-administrator-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-platform-administrator-practice-exam
- Official exam guide: https://help.salesforce.com/s/articleView?id=005298966&language=en_US&type=1
- Formerly: Salesforce Certified Administrator
- Level: Foundational
- Prerequisite: None
- Job roles: administrator
- Scored questions: 60
- Unscored questions: 5
- Time limit: 105 minutes
- Passing score: 68%
- Registration cost: USD $200
- Retake cost: USD $100
- Exam outline sections: 8
- Reviewed practice questions: 308

Positioning: The standard first Salesforce certification, and the prerequisite for both Agentforce consultant exams.

#### Platform Administrator exam outline

| Exam section | Weight |
| --- | --- |
| Configuration and Setup | 15% |
| Object Manager and Lightning App Builder | 15% |
| Sales and Marketing Applications | 10% |
| Service and Support Applications | 10% |
| Productivity and Collaboration | 10% |
| Data and Analytics Management | 17% |
| Automation | 15% |
| Agentforce | 8% |

##### Configuration and Setup — 15%

- Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings).
- Distinguish and understand the administration of declarative configuration of the user interface (UI) (for example: UI/UX settings, app menu, list views, global actions, Lightning App Builder).
- Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
- Explain the various organization Security Controls (for example: Identity verification, Setup Audit Trail, Login Hours, Session Settings, agent access).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: Teams, Sharing hierarchy, public groups, org-wide defaults, sharing: roles, subordinates, role hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set (using the various profile settings, permission set group, and muting).

##### Object Manager and Lightning App Builder — 15%

- Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields).
- Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).

##### Sales and Marketing Applications — 10%

- Given a scenario, identify the capabilities and implications of the sales process (for example: leads, opportunities, path).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example: dashboards, lead scoring, Einstein for Sales, opportunity scoring, grading, and home page assistant, forecasting, territory management).
- Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).

##### Service and Support Applications — 10%

- Describe the capabilities of case management (for example: case, case assignment rules, and queues).
- Given a scenario, identify how to automate case management (for example: support process, case auto-response rules, case escalation, Einstein for Service).

##### Productivity and Collaboration — 10%

- Describe the capabilities of activity management (tasks, events).
- Describe the features of Chatter (groups, accessibility to groups, internal/external users).
- Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
- Identify use cases for AppExchange applications (awareness of managed or unmanaged packages, who is allowed to publish, prompts on AgentExchange, flows).

##### Data and Analytics Management — 17%

- Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data (Archival, Apex data loader, Import Wizard).
- Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules).
- Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
- Describe the impact of the sharing model on reports (visibility, understand folder structure, sharing fields).
- Describe the options available when creating and modifying dashboards (for example: dashboard widgets, data sources, chart types/settings, subscribing, dynamic dashboard, org licensing limits, view dashboard as, schedule refresh, filters).

##### Automation — 15%

- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool (escalation rules, case assignment rules, lead assignment rules, default automation user, AI).
- Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution).
- Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).

##### Agentforce — 8%

- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it's appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).

### Salesforce Agentforce Specialist

The Salesforce Agentforce Specialist credential is designed for individuals who are responsible for managing Agentforce within their organizations. The Agentforce Specialist has a deep understanding of both Agentforce capabilities and Salesforce Platform configuration. This exam is designed for individuals looking to validate their expertise in implementing Agentforce to drive business success.

- Practice exam page: https://certifyforce.com/salesforce-agentforce-specialist-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-agentforce-specialist-practice-exam
- Official exam guide: https://help.salesforce.com/s/articleView?id=005298924&language=en_US&type=1
- Formerly: Salesforce Certified AI Specialist
- Level: Intermediate
- Prerequisite: None
- Job roles: ai-agentforce
- Scored questions: 60
- Time limit: 105 minutes
- Passing score: 72%
- Registration cost: USD $200
- Retake cost: USD $100
- Exam outline sections: 6
- Reviewed practice questions: 288

Positioning: The core AI credential: prompt engineering, grounding with Data 360 retrievers, agent topics and actions, testing, and observability.

#### Agentforce Specialist exam outline

| Exam section | Weight |
| --- | --- |
| Prompt Engineering | 20% |
| Data 360 Fundamentals | 20% |
| AI Agents | 35% |
| Testing, Deployment, and Maintenance | 10% |
| Governance and Observability | 10% |
| Multi-Agent Orchestration | 5% |

##### Prompt Engineering — 20%

- Given business requirements, identify when it's appropriate to use Prompt Builder.
- Identify access controls governing prompt templates.
- Identify the considerations for using a prompt template type such as field generation and flex types.
- Given a scenario, identify the appropriate grounding technique.
- Explain the process for creating, activating, and executing prompt templates.
- Explain how to implement best practices for writing effective prompts.
- Identify the security and privacy features of the Trust Layer.
- Explain how to manage and prevent specific models from being accessed.

##### Data 360 Fundamentals — 20%

- Explain the considerations of Agentforce Data Library and its concepts.
- Explain foundational concepts of Data 360 such as chunking, indexing, and retrievers.

##### AI Agents — 35%

- Explain how an agent works and its basic building blocks of agent script.
- Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View.
- Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.
- Given a scenario, select and configure standard topics, custom topics, standard Agent actions, and custom Agent actions.
- Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.
- Explain the security context in which the agent is actually running, and how it impacts agent action execution.
- Given a scenario, identify when to use an Employee or Service agent.
- Given a scenario, identify when it's appropriate to use Agent API.

##### Testing, Deployment, and Maintenance — 10%

- Given a scenario, test an agent using Testing Center.
- Explain how Testing Center evaluations work.
- Identify the considerations for deploying an agent from sandbox to production.
- Identify the considerations for deploying a template from sandbox to production.

##### Governance and Observability — 10%

- Explain the process for managing and monitoring agents.
- Explain agent analytics and agent optimization.

##### Multi-Agent Orchestration — 5%

- Given a scenario, determine whether a Multi Agent architecture is appropriate for scalability and control.
- Explain the purpose of existing open standard multi-agent protocols such as MCP and A2A.

### Salesforce Platform Developer

Focused on developing custom applications on the Salesforce platform using Apex and Visualforce.

- Practice exam page: https://certifyforce.com/salesforce-platform-developer-1-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-platform-developer-1-practice-exam
- Official exam guide: https://help.salesforce.com/s/articleView?language=en_US&id=005298965&type=1
- Formerly: Salesforce Certified Platform Developer I
- Level: Intermediate
- Prerequisite: None
- Job roles: developer
- Scored questions: 60
- Unscored questions: 5
- Time limit: 105 minutes
- Passing score: 68%
- Registration cost: USD $200
- Retake cost: USD $100
- Exam outline sections: 4
- Reviewed practice questions: 312

Positioning: The core developer credential: Apex, Lightning Web Components, the data model, testing, and deployment.

#### Platform Developer exam outline

| Exam section | Weight |
| --- | --- |
| Developer Fundamentals | 27% |
| Process Automation and Logic | 28% |
| User Interface | 25% |
| Testing, Debugging, and Deployment | 20% |

##### Developer Fundamentals — 27%

- Understand multi-tenant concepts and design frameworks, such as MVC architecture and Lightning Component Framework.
- Given a scenario, identify common use cases and best practices for declarative versus programmatic customizations, including governor limits, formula fields, and roll-up summaries.
- Given a scenario, determine, create, and access the appropriate data model including objects, fields, relationships, and external IDs.
- Understand use cases and limitations of using Agentforce for Developers.

##### Process Automation and Logic — 28%

- Identify the capabilities of the declarative process automation features.
- Understand how to declare variables, constants, methods, modifiers, Apex interfaces, and the appropriate use cases for each.
- Given a scenario, assess how Apex control flow statements will execute and when to apply different control flow statements.
- Given a scenario, write SOSL, SOQL, and DML statements in Apex, and assess what they will return.
- Given a scenario, follow best practices to write Apex classes and triggers.
- Given a scenario, understand governor limits and their implications on Apex transactions.
- Describe the relationship between Apex transactions, the save order of execution, and the potential for recursion and/or cascading.
- Implement exception handling in Apex, including custom exceptions as needed.
- Given a scenario, use declarative functionality and Apex together to automate business logic.

##### User Interface — 25%

- Given a scenario, prevent user interface and data access security vulnerabilities.
- Given a scenario, display and use custom user interface components, including Lightning components, Flow, and Visualforce.
- Describe the use cases and best practices for Lightning Web Components, including the framework, benefits, and events.
- Given a scenario, implement Apex to work with various types of page components, including Lightning components, Flow, and Agentforce.

##### Testing, Debugging, and Deployment — 20%

- Write and execute tests for triggers, controllers, classes, and flows using various sources of test data.
- Given a scenario, know how and when to use the Salesforce Developer tools such as Salesforce DX, Salesforce CLI, and Developer Console.
- Describe how to approach debugging system issues and monitoring flows, performance, asynchronous, and batch jobs.
- Describe the environments, requirements, and process for deploying code and associated configurations.

### Salesforce Platform Developer II

Designed for individuals who want to demonstrate advanced programmatic capabilities of the Lightning Platform and data modeling to develop complex business logic and interfaces. Candidates can design, develop, test, and deploy programmatic solutions that are maintainable, reusable, and follow design patterns and OOP best practices. Prerequisite: Salesforce Certified Platform Developer I. This credential requires both the multiple-choice exam and the Advanced Apex Specialist superbadge (in any order).

- Practice exam page: https://certifyforce.com/salesforce-platform-developer-2-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-platform-developer-2-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Platform-Developer-II-Exam-Guide
- Level: Advanced
- Prerequisite: Platform Developer
- Job roles: developer
- Scored questions: 60
- Unscored questions: 5
- Time limit: 120 minutes
- Passing score: 70%
- Registration cost: USD $200
- Retake cost: USD $100
- Exam outline sections: 5
- Reviewed practice questions: none yet — bank in development

Positioning: Advanced Apex, asynchronous processing, and integration for developers who already hold Platform Developer.

#### Platform Developer II exam outline

| Exam section | Weight |
| --- | --- |
| Advanced Developer Fundamentals | 15% |
| Process Automation, Logic, and Integration | 27% |
| User Interface | 20% |
| Testing, Debugging, and Deployment | 20% |
| Performance | 18% |

##### Advanced Developer Fundamentals — 15%

- Demonstrate knowledge of localization and multi-currency features and capabilities and how they affect coding
- Given a scenario, justify using sharing objects and Apex managed sharing
- Given a scenario, identify best practices for various types of custom metadata and custom settings, and how to implement required solutions

##### Process Automation, Logic, and Integration — 27%

- Given a scenario, identify the considerations of interactions between multiple processes, both declarative and programmatic
- Given a scenario, propose and justify the optimal programmatic or declarative solution
- Demonstrate knowledge of the best practices for writing Apex triggers
- Describe the Apex features available for error handling and maintaining transactional integrity
- Demonstrate how and where to use advanced keywords in a SOQL query structure
- Analyze a set of requirements and determine the benefits of using asynchronous Apex coding
- Given a scenario and requirements, identify the appropriate dynamic Apex feature to use in the solution
- Given a scenario, identify the appropriate publish / subscribe logic for platform events
- Given a scenario, apply programmatic integration techniques and platform features for inbound and outbound communication

##### User Interface — 20%

- Given requirements and code snippets for a Lightning web component or Aura component and its Apex controller class, analyze and determine necessary changes to the Apex class
- Identify the techniques for using Visualforce to perform actions, partial page refreshes, and asynchronous operations
- Given a scenario, identify best practices for displaying errors in the user interface
- Given a set of requirements, select the appropriate Lightning web component, Aura component, or Visualforce solution and describe its benefits
- Given a scenario, describe the aspects of Lightning web components or Aura components that can be used to cause elements in a component's markup to display in a responsive manner based on a device's form factor
- Given a scenario, implement the correct method to communicate events through Lightning web components or Aura components
- Describe the purpose and benefit of static resources in Visualforce, Lightning web components, and Aura components

##### Testing, Debugging, and Deployment — 20%

- Apply advanced techniques and tools for testing Apex classes and triggers, such as mocks and stubs
- Apply techniques and tools for testing and debugging Lightning web components, Aura components, and Visualforce controllers, Visualforce controller extensions, and JavaScript
- Given a scenario, Apex code, Apex trigger, or Apex test that is not executing as expected, apply techniques and tools to isolate and identify the root cause
- Given a scenario, formulate the deployment process, supporting tools, and mechanisms for source-driven development

##### Performance — 18%

- Identify the common performance issues for user interfaces and demonstrate knowledge of techniques and tools to mitigate them
- Given a scenario, choose the appropriate logic and query structure to maximize application performance and handle large data volumes
- Analyze a given scenario and determine performance improvements that can be achieved with an asynchronous callout
- Select scenarios where code reuse is applicable and how the reuse should be implemented
- Given sample code, identify inefficiencies and demonstrate the ability to resolve them

### Salesforce Agentforce Sales Consultant

Formerly Sales Cloud Consultant (renamed July 2026). Validates designing and implementing Sales Cloud and Agentforce Sales solutions: sales lifecycle, consulting and implementation strategy, data management, and predictive/generative AI.

- Practice exam page: https://certifyforce.com/salesforce-sales-cloud-consultant-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-sales-cloud-consultant-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Sales-Consultant-Exam-Guide
- Formerly: Salesforce Certified Sales Cloud Consultant
- Level: Intermediate
- Prerequisite: Platform Administrator
- Job roles: consultant, ai-agentforce
- Scored questions: 60
- Unscored questions: 5
- Time limit: 105 minutes
- Passing score: 73%
- Registration cost: USD $200
- Retake cost: USD $100
- Exam outline sections: 5
- Reviewed practice questions: 304

Positioning: Sales Cloud implementation plus the Agentforce selling features, renamed from Sales Cloud Consultant in July 2026.

#### Agentforce Sales Consultant exam outline

| Exam section | Weight |
| --- | --- |
| Sales Lifecycle | 20% |
| Consulting and Implementation Strategies | 25% |
| Practical Application of Agentforce Sales Expertise | 24% |
| Data Management | 18% |
| Predictive and Generative AI | 13% |

##### Sales Lifecycle — 20%

- Given business requirements, metrics, key performance indicators, or business challenges, determine the optimal solution in Agentforce Sales.
- Given a scenario, discuss common sales and marketing processes and anticipate key implementation considerations.
- Identify when to use Agentforce Sales features and related products such as Sales Engagement, Salesforce Inbox, Enterprise Territory Management, Opportunity Forecasting, Agentforce Sales Einstein, and generative/predictive AI.
- Identify ways to transform business outcomes and sales KPIs into reports and dashboards.

##### Consulting and Implementation Strategies — 25%

- Prior to an implementation, assess user experience, communication plan, training, and change management, and establish metrics that measure success.
- During an implementation, outline and apply appropriate deployment considerations.
- Post-implementation, determine how to respond to low adoption and changing business requirements, user access and plan for continuous improvement.
- Leverage the project management lifecycle to deliver a successful solution on time and within scope.
- Conduct discovery workshops, analyze business requirements, define solutions, and prioritize use cases.

##### Practical Application of Agentforce Sales Expertise — 24%

- Given a set of requirements, construct an end-to-end sales process within Salesforce that supports the business from Lead to Opportunity to Quote to Close.
- Given a scenario, determine when it's appropriate to extend declarative development with custom development, third-party applications, Salesforce products, or productivity tools (email integrations, Slack, Salesforce Mobile).
- Given a set of business requirements, identify the appropriate security model (sharing rules, role hierarchy, Account Teams, Opportunity Teams, permission sets, permission set groups).
- Outline the capabilities, use cases, and design considerations when implementing Opportunity Products, Products, Price Books, Quotes, and the impact of multi-currency.
- Given a set of requirements, determine how to support different business and sales process scenarios for Campaigns, Leads, and Opportunities.

##### Data Management — 18%

- Explain the use cases and considerations for data migrations and integrations.
- Given a scenario, outline the scalability implications of a solution.
- Discuss approaches for managing sales data quality in Salesforce.

##### Predictive and Generative AI — 13%

- Understand what generative AI tools are available in Agentforce Sales.
- Understand what predictive AI tools are available in Agentforce Sales.
- Identify ethical challenges of AI and apply Salesforce's Trusted AI Principles to sales scenarios.

### Salesforce Agentforce Service Consultant

Formerly Service Cloud Consultant (renamed July 2026). Validates designing contact-center solutions on Service Cloud and Agentforce: case management, knowledge, channels, analytics, and integrations.

- Practice exam page: https://certifyforce.com/salesforce-service-cloud-consultant-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-service-cloud-consultant-practice-exam
- Official exam guide: https://trailhead.salesforce.com/credentials/agentforceserviceconsultant
- Formerly: Salesforce Certified Service Cloud Consultant
- Level: Intermediate
- Prerequisite: Platform Administrator
- Job roles: consultant, ai-agentforce
- Scored questions: 60
- Unscored questions: 5
- Time limit: 105 minutes
- Passing score: 78%
- Registration cost: USD $200
- Retake cost: USD $100
- Exam outline sections: 8
- Reviewed practice questions: 304

Positioning: Contact centre design end to end, renamed from Service Cloud Consultant in July 2026, with the highest passing score on the ladder.

#### Agentforce Service Consultant exam outline

| Exam section | Weight |
| --- | --- |
| Industry Knowledge | 12% |
| Implementation Strategies | 12% |
| Agentforce Service Solution Design | 15% |
| Knowledge Management | 12% |
| Intake and Interaction Channels | 13% |
| Case Management | 13% |
| Contact Center Analytics | 13% |
| Integrations | 10% |

##### Industry Knowledge — 12%

- Explain the factors that influence key Contact Center metrics and key performance indicators (KPIs).
- Determine the risks, benefits, and business challenges of meeting a client's desired outcome.

##### Implementation Strategies — 12%

- Given a scenario, determine how to participate in a successful consulting engagement.
- Given a scenario, recommend appropriate deployment and training strategies.
- Explain the considerations and implications for data migration, data quality, data governance, and large data volumes.

##### Agentforce Service Solution Design — 15%

- Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and trade-offs for the service agent experience.
- Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs for the customer experience.
- Given a set of customer data security and compliance requirements, determine a successful design to secure the data.

##### Knowledge Management — 12%

- Explain the Knowledge article lifecycle, Knowledge Centered Service (KCS), and Salesforce Knowledge Management configuration.
- Given a set of requirements, determine how to configure knowledge to deliver service support and self-service processes.

##### Intake and Interaction Channels — 13%

- Given business process requirements, recommend the appropriate approach to intake channels and their design.
- Given a set of business goals, discuss the use cases and functionality for proposed interaction channels.
- Assess the design considerations and best practices when configuring an interaction channel solution.
- Given a set of business requirements, recommend an appropriate use for AI agents in the customer service process.
- Explain agentic service capabilities, use cases, and configuration processes.

##### Case Management — 13%

- Given a set of requirements or KPIs, design a case management solution from creation to closure.
- Given a set of requirements, explain how case deflection strategies are delivered in Experience Cloud sites, Agentforce, and Knowledge.
- Explain the capabilities, use cases, and how to configure service entitlements, milestones, assets, business hours, and service-level agreements (SLAs).
- Differentiate the use cases and capabilities of Agentforce Service automation.

##### Contact Center Analytics — 13%

- Given a scenario, develop reports and dashboards in Salesforce to provide relevant information to different stakeholders.

##### Integrations — 10%

- Explain the use cases and considerations for core Agentforce Service integrations, including third-party solutions and connections to external sources of data.

### Salesforce Business Analyst

Validates capturing requirements, mapping business processes, writing user stories, and collaborating with stakeholders to deliver Salesforce solutions.

- Practice exam page: https://certifyforce.com/salesforce-business-analyst-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-business-analyst-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide
- Level: Intermediate
- Prerequisite: None
- Job roles: business-analyst-designer
- Scored questions: 60
- Unscored questions: 5
- Time limit: 105 minutes
- Passing score: 72%
- Registration cost: USD $200
- Retake cost: USD $100
- Exam outline sections: 6
- Reviewed practice questions: 294

Positioning: Discovery, requirements, process mapping, and user stories, with almost no configuration trivia.

#### Business Analyst exam outline

| Exam section | Weight |
| --- | --- |
| Customer Discovery | 17% |
| Collaboration with Stakeholders | 23% |
| Business Process Mapping | 12% |
| Requirements | 18% |
| User Stories | 18% |
| Development Support and User Acceptance | 12% |

##### Customer Discovery — 17%

- Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
- Discover how a customer is leveraging existing products to establish the current state.
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
- Apply the implementation lifecycle for planning business analysis activities.
- Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.
- Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.

##### Collaboration with Stakeholders — 23%

- Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
- Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
- Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
- Explain how to move from current state analysis to an agreed future state design.
- Given a scenario, manage competing priorities to obtain stakeholder consensus.

##### Business Process Mapping — 12%

- Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
- Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
- Document business processes in a version controlled repository to manage scope.

##### Requirements — 18%

- Understand the differences between scope, requirements and user stories.
- Engage stakeholders to identify, validate, and prioritize requirements.
- Document requirements in a version controlled repository to manage scope.

##### User Stories — 18%

- Understand the components of a user story to perform thorough analysis.
- Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.
- Document user stories in a version controlled repository to manage scope.

##### Development Support and User Acceptance — 12%

- Support and validate project delivery to ensure the solution meets the requirements.
- Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.

### Salesforce Data Cloud Consultant

Ideal for consultants who have experience implementing and consulting on enterprise data platforms in a customer-facing role, including designing, configuring, and architecting solutions. This certification demonstrates competence with Data Cloud and meets maintainable and scalable customer business requirements.

- Practice exam page: https://certifyforce.com/salesforce-data-cloud-consultant-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-data-cloud-consultant-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Data-Cloud-Consultant-Exam-Guide
- Level: Intermediate
- Prerequisite: None
- Job roles: consultant, ai-agentforce
- Exam facts: not verified here; see the official exam guide for question count, time limit, passing score, and cost
- Exam outline sections: 6
- Reviewed practice questions: none yet — bank in development

Positioning: Ingestion, identity resolution, segmentation, and activation, and the data foundation most Agentforce work depends on.

#### Data Cloud Consultant exam outline

| Exam section | Weight |
| --- | --- |
| Data Cloud Overview | 18% |
| Data Cloud Setup and Administration | 12% |
| Data Ingestion and Modeling | 20% |
| Identity Resolution | 14% |
| Segmentation and Insights | 18% |
| Act on Data | 18% |

##### Data Cloud Overview — 18%

- Describe Data Cloud's function, key terminology, and business value
- Identify typical use cases for Data Cloud
- Articulate how Data Cloud works and its dependencies
- Describe and apply the principles of data ethics

##### Data Cloud Setup and Administration — 12%

- Apply Data Cloud permissions, permission sets, and org-wide settings
- Describe and configure the available data stream types and data bundles
- Identify use cases for data spaces and create data spaces based on requirements
- Manage and administer Data Cloud using reports, dashboards, flows, packaging, and data kits
- Diagnose and explore data using Data Explorer, Profile Explorer, and APIs

##### Data Ingestion and Modeling — 20%

- Identify the different transformation capabilities within Data Cloud
- Describe processes and considerations for data ingestion from different sources into Data Cloud
- Define, map, and model data using best practices and aligning to requirements for identity resolution
- Use available tools to inspect and validate ingested and modeled data

##### Identity Resolution — 14%

- Describe matching and how its rule sets are applied
- Reconcile data and describe how its rule sets are applied
- Describe the results of identify resolution and use cases

##### Segmentation and Insights — 18%

- Define basic concepts of segmentation and use cases
- Identify scenarios for analyzing segment membership
- Configure, refine, and maintain segments within Data Cloud
- Identify and differentiate between calculated and streaming insights

##### Act on Data — 18%

- Define activations and their basic use cases
- Use attributes and related attributes
- Identify and analyze timing dependencies affecting the Data Cloud lifecycle
- Troubleshoot common problems with activations including accepted/rejected counts, errors, and not seeing related attributes
- Use data actions and identify their requirements and intended use cases

### Salesforce Integration Architect

Focused on designing and implementing integration solutions between Salesforce and external systems, including APIs, middleware, and data integration patterns.

- Practice exam page: https://certifyforce.com/salesforce-integration-architect-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-integration-architect-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Integration-Architect-Exam-Guide
- Level: Advanced
- Prerequisite: None
- Job roles: architect
- Exam facts: not verified here; see the official exam guide for question count, time limit, passing score, and cost
- Exam outline sections: 6
- Reviewed practice questions: none yet — bank in development

Positioning: Integration patterns, API choices, and the trade-offs behind connecting Salesforce to everything else.

#### Integration Architect exam outline

| Exam section | Weight |
| --- | --- |
| Evaluate the Current System Landscape | 8% |
| Evaluate Business Needs | 11% |
| Translate Needs to Integration Requirements | 22% |
| Design Integration Solutions | 28% |
| Build Solution | 23% |
| Maintain Integration | 8% |

##### Evaluate the Current System Landscape — 8%

- Given a set of business requirements, identify the current system landscape and determine what standards, limitations, boundaries, and protocols exist
- Given an existing system landscape, analyze for constraints and/or pain-points to satisfy a business requirement(s)
- Given a set of requirements, evaluate the authentication and authorization needs based on the system landscape

##### Evaluate Business Needs — 11%

- Given a use case, identify functional and non-functional requirements needed for integration
- Based on a given integration requirement, identify and classify data into Confidential/Secure/Public
- Given a use case, identify key factors for CRM success that should be included as integration requirements
- Given a use case, identify the business growth and regulatory factors that can impact choice of integration solutions

##### Translate Needs to Integration Requirements — 22%

- Given an existing system landscape diagram, create an inventory of the systems and integration patterns
- Given a use case and business process, evaluate system and process constraints
- Given a use case, identify integration security/authentication/authorization requirements
- Given a use case, identify performance needs (volumes, response times, latency) and propose appropriate integration solutions that will meet business requirements

##### Design Integration Solutions — 28%

- Given a use case, identify the integration pattern that meets business requirements
- Given a use case, define the components which create a solution that meets business requirements
- Given a use case, identify the trade-offs, limitations, and constraints that meet the proposed solution
- Given a use case that includes technical requirements, constraints, or drivers, specify the appropriate Salesforce application programming interface(s) (API) for the proposed solution
- Given a use case that includes technical requirements, constraints, or drivers, determine the standards, components, techniques, and security mechanism that should be used

##### Build Solution — 23%

- Given a use case that includes technical requirements, constraints, or drivers, identify the considerations when designing and implementing an API(s), both Salesforce as an API provider and Salesforce as an API consumer
- Given a use case, identify the considerations when choosing the right option in making an outbound call to an external system
- Given a use case, describe what should be considered when building a scalable solution
- Given a use case, determine error handling for different integration options
- Given a use case, create a security solution for inbound or outbound integrations
- Given a use case, identify the factors needed to build resilience in an integration solution for system updates

##### Maintain Integration — 8%

- Given an integration maintenance use case, identify performance monitoring needs for integration requirements
- Given a use case, identify the appropriate error handling, escalation, and recovery procedures for a failed integration
- Given a use case, identify reporting needs for integration monitoring

### Salesforce Platform User Experience Designer

Focused on building and designing user experiences on the Salesforce Platform using core UX concepts, human-centered design, and Salesforce Lightning Design System.

- Practice exam page: https://certifyforce.com/salesforce-ux-designer-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-ux-designer-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-User-Experience-Designer-Exam-Guide
- Level: Intermediate
- Prerequisite: None
- Job roles: business-analyst-designer
- Exam facts: not verified here; see the official exam guide for question count, time limit, passing score, and cost
- Exam outline sections: 6
- Reviewed practice questions: none yet — bank in development

Positioning: Human-centred design, discovery, declarative design tooling, and the Salesforce Lightning Design System.

#### Platform User Experience Designer exam outline

| Exam section | Weight |
| --- | --- |
| Discovery | 13% |
| UX Fundamentals | 16% |
| Human-Centered Design | 12% |
| Declarative Design | 27% |
| Testing | 11% |
| Salesforce Lightning Design System (SLDS) | 21% |

##### Discovery — 13%

- Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution
- Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences
- Describe key Salesforce UX personas and which processes they normally do
- Given a scenario, describe how Salesforce can add value to user experiences

##### UX Fundamentals — 16%

- Given a scenario, identify which UX method should be used to define a user experience
- Describe the impact of corporate branding and styling
- Describe key design principles and tools that define an accessible and engaging experience
- Describe mobile UX design fundamentals

##### Human-Centered Design — 12%

- Given a scenario, determine how to incorporate human-centered design into a customer solution
- Explain the importance of inclusive design

##### Declarative Design — 27%

- Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them
- Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences
- Given a scenario, describe declarative features that improve user efficiency over a series of steps
- Given a scenario, determine which global Salesforce configuration to use for optimized user flow
- Given a scenario, determine options for users to access onboarding, support, and learning
- Given a scenario, describe how to apply branding to a solution

##### Testing — 11%

- Given a scenario, plan methods for validating and testing a design with the end user
- Describe testing techniques needed for optimal user experiences
- Given a scenario, evaluate and manage design changes

##### Salesforce Lightning Design System (SLDS) — 21%

- Describe SLDS and its purpose
- Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience
- Given a scenario, utilize SLDS to create new and customized component functionality

### Salesforce Platform Identity and Access Management Architect

Designed for identity professionals who want to demonstrate their knowledge, skills, and capabilities at assessing identity architecture; designing secure, high-performance access management solutions on the Customer 360 platform; and communicating technical solutions effectively to business and technical stakeholders.

- Practice exam page: https://certifyforce.com/salesforce-identity-access-management-architect-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-identity-access-management-architect-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Platform-Identity-and-Access-Management-Architect-Exam-Guide
- Level: Advanced
- Prerequisite: None
- Job roles: architect
- Exam facts: not verified here; see the official exam guide for question count, time limit, passing score, and cost
- Exam outline sections: 6
- Reviewed practice questions: none yet — bank in development

Positioning: Single sign-on, identity providers, OAuth flows, and access design for complex orgs.

#### Platform Identity and Access Management Architect exam outline

| Exam section | Weight |
| --- | --- |
| Identity Management Concepts | 17% |
| Accepting Third-Party Identity in Salesforce | 21% |
| Salesforce as an Identity Provider | 17% |
| Access Management Best Practices | 15% |
| Salesforce Identity | 12% |
| Community (Partner and Customer) | 18% |

##### Identity Management Concepts — 17%

- Describe common authentication patterns and understand the differences between each one
- Describe the building blocks that are part of an identity solution (authentication, authorization, and accountability) and how you enable those building blocks using Salesforce features
- Describe how trust is established between two systems
- Given a scenario, recommend the appropriate method for provisioning users in Salesforce
- Given a scenario, troubleshoot common points of failure that may be encountered in a single sign-on (SSO) solution (SAML, OAuth, etc.)

##### Accepting Third-Party Identity in Salesforce — 21%

- Given a use case, describe when Salesforce is used as a Service Provider (SP)
- Given a scenario, recommend the most appropriate way to provision users from identity stores in business-to-employer (B2E) and business-to-consumer (B2C) scenarios
- Given a scenario, recommend the appropriate authentication mechanism when Salesforce needs to accept third-party Identity (Enterprise Directory, Social, Community, etc.)
- Given a scenario, identify the ways to provision users in Salesforce to enable SSO and apply access rights
- Given a scenario, identify the auditing and monitoring approaches available on the platform, and describe the tools available to diagnose Identity Provider (IdP) issues

##### Salesforce as an Identity Provider — 17%

- Given a scenario, identify the most appropriate OAuth flow (Web-based, JWT, User agent, Device auth flow)
- Given a scenario, recommend appropriate Scope and Configuration of the Connected App for Authorization
- Describe the various implementation concepts of OAuth (scopes, secrets, tokens, refresh tokens, token expiration, token revocation, etc.)
- Given a scenario, recommend the Salesforce technologies that should be used to provide identity to the third-party system (Canvas, Connected Apps, App Launcher, etc.)

##### Access Management Best Practices — 15%

- Given a set of requirements, determine the most appropriate methods of multi-factor authentication (MFA) to use, and the right type of session they should yield
- Given a scenario, determine how to best assign roles, profiles, and permission sets to a user during the SSO process, how to keep these assignments up to date
- Given a scenario, describe which tools you can apply to audit and verify the activity/user during and after login
- Given a scenario, identify the configuration settings for a Connected App

##### Salesforce Identity — 12%

- Given a set of requirements, identify the role Identity Connect plays in a Salesforce Identity implementation
- Given a scenario, identify if Salesforce Customer 360 Identity fits into a fully-developed Customer 360 solution
- Give a set of requirements, recommend the most appropriate Salesforce license type(s)

##### Community (Partner and Customer) — 18%

- Describe the capabilities for customizing the user experience for Experience Cloud (Branding options, authentication options, identity verification self-registration, communications, password reset, etc.)
- Given a set of requirements, determine the best way to support external IdPs in communities and leverage the right user/contact model to support community user experience
- Given a requirement, understand the advantages and limitations of External Identity solutions and associated licenses
- Given a scenario, determine when to use embedded login

### Salesforce Marketing Cloud Engagement Administrator

Focused on administering Marketing Cloud products utilizing industry and product best practices, with expertise in subscriber data management, setup configuration, and troubleshooting account configuration and user requests.

- Practice exam page: https://certifyforce.com/salesforce-marketing-cloud-engagement-administrator-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-marketing-cloud-engagement-administrator-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Marketing-Cloud-Engagement-Administrator-Exam-Guide
- Level: Intermediate
- Prerequisite: None
- Job roles: marketer
- Exam facts: not verified here; see the official exam guide for question count, time limit, passing score, and cost
- Exam outline sections: 5
- Reviewed practice questions: none yet — bank in development

Positioning: Subscriber data, sends and deliverability, automations, and Marketing Cloud Engagement administration.

#### Marketing Cloud Engagement Administrator exam outline

| Exam section | Weight |
| --- | --- |
| Digital Marketing Proficiency | 13% |
| Subscriber Data Management | 18% |
| Setup | 38% |
| Channel Management | 16% |
| Maintenance | 15% |

##### Digital Marketing Proficiency — 13%

- Describe governance and compliance in relation to digital marketing
- Recognize security best practices for data, permissions, and PII
- Describe Marketing Cloud product inventory and product offerings

##### Subscriber Data Management — 18%

- Given a scenario, describe the contact model
- Given a scenario, evaluate data quality
- Explain preference and profile center concepts

##### Setup — 38%

- Given a scenario, implement the configuration of business units, users/permissions, and security/passwords
- Given a scenario, determine how to configure integrations
- Describe the features in Setup Home
- Describe Marketing Cloud extension products

##### Channel Management — 16%

- Given a scenario, describe the configuration of Mobile Studio
- Given a scenario, describe the configuration of Email Studio
- Given a scenario, describe the configuration of Advertising Studio
- Explain the concepts and typical use cases of Journey Builder

##### Maintenance — 15%

- Given a scenario, describe solutions for data extraction and report generation
- Given a scenario, monitor a Marketing Cloud account and provide system availability
- Given a scenario, evaluate benefits of additional Marketing Cloud products

### Salesforce JavaScript Developer

Validates knowledge, skills, and experience developing front-end and/or back-end JavaScript applications for the web stack, including Lightning Web Components (LWC) and core JavaScript development skills.

- Practice exam page: https://certifyforce.com/salesforce-javascript-developer-1-practice-exam
- Markdown version: https://certifyforce.com/md/salesforce-javascript-developer-1-practice-exam
- Official exam guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-JavaScript-Developer-Exam-Guide
- Level: Intermediate
- Prerequisite: None
- Job roles: developer
- Exam facts: not verified here; see the official exam guide for question count, time limit, passing score, and cost
- Exam outline sections: 7
- Reviewed practice questions: none yet — bank in development

Positioning: Front-end focused and mostly framework-agnostic JavaScript, useful alongside the platform developer track.

#### JavaScript Developer exam outline

| Exam section | Weight |
| --- | --- |
| Variables, Types, and Collections | 23% |
| Objects, Functions, and Classes | 25% |
| Browser and Events | 17% |
| Debugging and Error Handling | 7% |
| Asynchronous Programming | 13% |
| Server Side JavaScript | 8% |
| Testing | 7% |

##### Variables, Types, and Collections — 23%

- Given a scenario, write code to create variables and initialize them correctly
- Given a business requirement, utilize strings, numbers, and dates effectively
- Given a scenario or example, demonstrate awareness of type coercion and its effects
- Given a specific scenario, distinguish truthy or falsey evaluations
- Given a list of data, demonstrate data manipulation with arrays
- Given a JSON response, demonstrate how to operate the JSON object

##### Objects, Functions, and Classes — 25%

- Given a business requirement, locate the best function implementation
- Given a business requirement, apply fundamentals of object implementation to solve the business requirement
- Given a business requirement, apply fundamentals of class implementation to solve the business requirement
- Given a JavaScript module, give examples of how to use the module
- Given a JavaScript decorator, give examples of how to use the decorator
- Given a block of code, analyze the variable scope and the execution flow

##### Browser and Events — 17%

- Given a business requirement, utilize Events, event handlers, and propagation
- Given a business requirement, evaluate and manipulate the DOM
- Given a scenario, utilize the Browser Dev Tools to investigate code behavior
- Given a scenario and requirements, utilize browser specific APIs

##### Debugging and Error Handling — 7%

- Given a scenario, handle errors properly
- Given code to be debugged, use the console and breakpoints

##### Asynchronous Programming — 13%

- Given a scenario, apply asynchronous programming concepts
- Given a scenario, use event loop and event monitor or determine loop outcomes

##### Server Side JavaScript — 8%

- Given a scenario and requirements, infer which Node.js implementation is a good solution
- Given a scenario and requirements, infer which Node.js CLI command is a good solution
- Know the core Node.js modules and given requirements, infer which Node.js library/framework is a good solution
- Given a scenario and requirements, distinguish which Node.Js Package Management solution is the most fitting

##### Testing — 7%

- With a block of code and the associated Unit Test, determine where the test is ineffective and modify it to make it more effective

## Common questions about Salesforce certifications

### Which Salesforce certification should I start with?

Platform Administrator for almost everyone. It has no prerequisite, it is the credential hiring managers recognise first, and it is required before you can sit either Agentforce consultant exam. If you write code for a living, Platform Developer is the better entry point; if you are aiming squarely at AI work, Agentforce Specialist has no prerequisite either.

### What changed with the 2025-2026 Salesforce certification renames?

Salesforce renamed several core credentials as the programme shifted toward Agentforce. Administrator became Platform Administrator, Platform Developer I became Platform Developer, AI Specialist became Agentforce Specialist, and Sales Cloud Consultant and Service Cloud Consultant became Agentforce Sales Consultant and Agentforce Service Consultant. The exams were re-outlined at the same time, so study material written for the old names is often testing topics that no longer carry weight.

### Do Salesforce certifications expire?

The credential itself does not expire, but it lapses if you skip maintenance. Salesforce publishes a maintenance module on Trailhead for each certification on a release cadence, and completing it keeps the credential active. Maintenance is free; missing the deadline means retaking the full exam.

### How much do Salesforce certifications cost?

Most exams on this page are USD $200 to register with a USD $100 retake, plus local taxes. Architect-level exams cost more. There is no fee to keep a credential current beyond the free maintenance module, so the real cost of a certification is usually the retakes you avoid by practising properly.

### How many questions are on a Salesforce exam and what score do I need?

Most exams are 60 scored questions with a 105-minute limit, sometimes with a handful of unscored trial questions on top. Passing scores differ per exam and are not all 65%: Platform Administrator sits at 68%, Agentforce Specialist at 73%, Business Analyst at 72%, and Agentforce Service Consultant is the toughest on the ladder. Each certification page here lists the current numbers from the official exam guide.

### How do CertifyForce practice exams work?

Every bank is written against the current official exam outline and human-reviewed before it goes live, then served in the same section proportions the real exam uses. You get a weighted readiness score per section, can drill only the sections you keep missing, and can ask the built-in AI tutor to explain any answer. Nothing here is a braindump: the questions are original scenarios, not leaked exam content.